05-10-2016 01:51 PM
so i uploaded a list of contacts and got a memo back saying it was complete but it says i recieved 0 points from this submission. how do i recieve the points from the bulk upload?
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05-10-2016 02:23 PM
@WarmApple93there are several reasons you may not get credit for contacts submitted in a bulk upload:
If you search for those contacts individually, you tried to add unsuccessfully you will likely see that they were added to the database at an earlier date by another user. Likewise, if you do not find them in a search you can try adding them manually and if they opted out, you will not be able to do so. I have found that if I have a 'good' list 20-30% of the contacts get accepted. The larger the list, the more likely it is going to be rejected for a combination of the above. More often than not, when I have a list rejected, I break it down into smaller lists. Often that does the trick.
05-10-2016 07:26 PM
Our data quality team takes a few days to carefully review bulk files submitted by Rookies, and then you'll be awarded points afterwards. You won't receive another summary email that shows how many points were rewarded, but you will notice the points difference on your account. Once you reach higher levels in the tier system, you'll notice points awarded through bulk submissions will show up automatically on the email report and on the My Submission History page. Rookies will never see points awarded via bulk submissions on these reports; however, if you navigate to your point history page by clicking on your point total in the My Account drop-down, you will be able to see the points that you earned as a result of each contribution, including your bulk submissions. Please keep in mind that it does take about 4 business days for Rookies' bulk submissions to show up in the system, so you should be able to view the points that you received as a result of your bulk submission no later than next week. If you're still not noticing the points difference after 4 or 5 business days, feel free to reach out again and I'll take another look.
Thanks and let me know if you have any questions!
05-12-2016 06:29 AM
okay thank you all for the insight on how this works. So can i assume that i will be awarded the points in time once these leads are fully vetted out? Or is there something additional that i need to do in order to get the points i'm looking for?
05-12-2016 06:34 AM
absolutely! So I believe that your points will post as soon as they are vetted, that is correct. This has been the case for a little over a year now, helping fish through the people that update wrong information or reworded information just to gain access for free data. no worries as long as you update the accounts with correct information once it's approved you will get your points Keep updating!
05-13-2016 06:12 AM
thank you for the help again. So i submitted a total of 318 contacts . This morning i recieved an email stating that I was awarded 15 points. Was that out of the total number of leads that were submitted or will there be more points awarded?
05-13-2016 06:54 AM
Try checking out your submissions chart.
Do they all say completed?
If you have two submissions close together, tough to say which upload the points are coming from, but you can track progress here. As noted earlier by others when answering your previous question, since you are a relatively new user there will be a delay between the time you submit you contacts and the time you are rewarded all of your points. Until you reach rainmaker status, you'll just have to be a bit patient.
05-13-2016 09:53 AM - edited 05-13-2016 09:53 AM
I just took a look at your account activity, and it looks like you do have a few bulk submissions from earlier this week that haven't cleared the system yet. Once those have cleared (typically within 4-5 business days), you'll notice the increase in points on your account, but you won't get another email notification. You can, however, view the points associated with each submission on your bulk submission page. The points that you have earned so far were a result of single contributions to the system (not in a bulk file). Please check back on your points balanace next week, and you should see your updated points reflected. If you navigate to your point history using this link, you'll be able to see a breakout of all of your contributions/updates and the points that were earned as a result of each action. You can use the filter options on the left side of the page to narrow down using the date or type of points.
Thanks and let us know if you have any other questions!