05-12-2010 08:04 AM
Glad to be a part of the Jigsaw community fairly recently. I'm already adding some of my contact info and have made use of what's available to me for sure!
However one point I wanted to raise, that seems to be a sticking point amongst the telesales guys at my company is leaving a voicemail for a cold prospect. Example: You ask for Mr IT Director, get his voicemail. Do you leave a message? What are you reasons for doing so? What sort of thing do you say?
Some of the guys here believe it's a waste of time, it doesn't work and all it does is alert the decision maker to your presence, thus making them more likely to avoid you in the future. On the other hand, I think why not leave a voicemail? If it's professional, concise, and gets the message across quickly without blabbering on, I feel it could raise your personal profile with the prospect and spark curiosity. Without knowing the true figures, i'd guess i'd get a call back for every 20 voicemails I leave. If one of them turns into a bonafide sales lead and we close it after an appointment, what's been lost?
Thanks for reading
05-12-2010 08:09 AM
If it's professional, concise, and gets the message across quickly
I think you summed it up nicely. If your product, service, or pitch is so bad that 'alerting the decision maker to your presence will make them more likely to avoid you in the future', maybe you need to change companies or line of work.
Welcome to the community!
05-12-2010 09:04 AM
IT Professionals are busy people. They don't have the time to return every phone call or voice message. That doesn't mean it is a waste of time. It often takes 2-3 voicemails before one is returned. Persistence along with professionalism and courtesy, leads to success.
05-12-2010 09:19 AM
I knew a salesperson who would leave a couple of voicemails. If she didn't get a return call, she would then leave a voicemail that literally said, "If you'd like me to stop leaving you voicemails then all you have to do is return my call". It didn't always work but some people would actually call her back and admit her last voicemail made them do it.
05-12-2010 11:50 AM
It's not a waste of time of it's done properly. You have 3 seconds on a voicemail to get your point across. I leave a lot of voicemails and I get some call backs, it's all about the person's schedule you're leaving a vm for. Always follow up with an email. It works best!
05-12-2010 12:28 PM
This is the second time I've seen this question on the board. I too have worked with people who didn't believe in voicemails. They don't belive in voicemails because they have never been consitent in using them, or do not leave very good messages.
Just today I recieved a call back from one of my voicemails. I left the voicemail in March and it is now May. Every time I fail to leave a voicemail it seems like when I do get in touch with the prospect, they tell me that they started a new project right around the time when I should have left them a voicemail in the first place.
If a good voicemail is left, there is at least a chance you will produce a lead if you can't directly get ahold of the contact. I also believe that leaving a good voicemail will not hurt my chances if I get the person live on the phone a day or two later.
05-12-2010 01:27 PM
Very good summary to your topic. I have found that leaving voice mail message followed by an email works really good. If there is no current need typically they will send a reply via email letting you know. Once I get an email back saying they don't have a current need I send a quick reply back pretty much saying thanks for the heads up but if something changes in the future for them to feel free to contact me back. It may be months down the road by at least you are building a pipe of prospects that can be turned into revenue down the road. Another approach I have found that works really good is touching a lead may 3-5 times over a couple of weeks gets a decent response. Even if its a no its of value as you are not going to waste your time hounding them. Jigsaw though makes the whole process nicer. I like my Jigsaw leads better then the ones from the trade show circuit,,,
05-12-2010 05:10 PM
thanks for these, it is helpful. im new at all this. i have been leaving i think short vm's, about 3-5 sentances. let's say i have left about 20 this last week and rec one call back
05-13-2010 02:39 AM
Wow lots of good advice here, thanks everyone!
I'm not an advocate of scripted telesales, but I find having a script for a voicemail makes it much easier. Without one you can swerve from your original point quite easily and find you're talking a bit too much! I'll just have a Word doc in my taskbar that I can bring up if I get someone's voicemail. Typically, it could be 3 or so paragraphs that just introduces you, the company, the offering and how they can get back to you. Tends to work for me