I updated a contact. Why didn't I receive Royalty ownership?
How can I export companies on Connect?
I tried updating a contact phone number and got an error message. What's wrong?
I tried updating a contact address and got an error message. What's wrong?
How can I export contacts from Connect to Salesforce, ACT, or other CRMs?
How can I increase my daily limit to add contacts?
How can I sort within my cart (by company, title, etc?)
How do I stop receiving Connect emails?
I've noticed contacts updated with periods, commas, or other punctuation (i.e. changing "Ms" to "Mrs"). Should I report this as abuse?
I can't add a company or contact located in some countries. Why?
How can I delete my account?
What if I buy contacts and their email addresses bounce—how do I get reimbursed?
When you add more detailed information to a contact, but don't fundamentally change anything (like improvements to a name or titles that don't change a rank or department), you've made a minor update. While you'll earn points for this, you will not receive Royalty ownership.
Making an update that significantly changes a contact, like updates to the email address or phone number, are considered major. For these, you'll earn both points and Royalty ownership.
For a detailed list of minor/major updates and the actions that are associated with each update, please see our Resource page here.
Currently, you cannot export company data directly from Connect. However, you can obtain company data by purchasing a contact from that company and exporting that particular contact as a .csv file. You can find a list of all of your purchased contacts by going to My Contacts from the My Account menu found on the top of every page. Select any of the owned contacts for which you would like to receive company data, and then select "Export Contacts." The result is a .csv file that includes all relevant company information, such as address, company size, revenue, and stock exchange
Please make sure that the phone number you provided matches the format required by Connect updates (+1.xxx.xxx.xxxx). If you've checked to make sure your formatting is correct and your update attempt still produces an error message, please file a support ticket at http://www.data.com/connect/support/.
Address updates may produce an error if they don't match the required zip code format [xxxxx-xxxx], or if the address does not match the address on file with the USPS. You can verify the address on file with the USPS here.
Exporting contacts directly to Salesforce is not currently available through Connect. However, you can export your Connect contacts to a .csv file (to do this, select My Contacts from the My Account menu and click "Export Contacts") and then upload them to Salesforce using the import wizard.
This is currently not a supported feature on Connect. However, we do have plans to implement this feature in a future release of the product in the next 12 months.
You can manage the frequency emails related to Royalty contacts or Connect news, events, and offers by visiting the Account Setting page from the My Account menu found on the top of every page and reviewing your email preferences. More detailed instructions are listed on our Resources page. You may also receive regularly scheduled emails from Connect regarding your saved search results. You can regulate the frequency of these emails by selecting Saved Searches from the My Account menu, then selecting "Edit" under the "Actions" column for each of your saved searches.
While we love your desire to help keep our data clean, this specific type of abuse is captured via regular reporting from our data quality team, so you don't need to file an additional abuse report for each of these specific instances. We do encourage you to revert the contact back to the correct information.
Currently, Connect features contacts and companies listed in Australia, Brazil, Canada, India, Ireland, New Zealand, Singapore, South Africa, United Kingdom, and the United States. Privacy laws in many other countries restrict us from listing contact information for individuals or companies.
If you've purchased contacts that were rejected because of invalid email addresses, send us your bounce reports and we'll credit you up to 5 points each.
The number of points you're reimbursed depends on how the email bounced:
Hard bounces reimburse you 5 points each. A hard bounce means that the email address is not deliverable.
Soft bounces reimburse you 1 point each. A soft bounce means that email arrived at the recipient's server but are rejected before being delivered—for example, because the mailbox is full.
You don't receive points for bounced emails that are considered spam, or that are for contacts that have been inactive for more than 90 days.
To submit a bounce report:
Make sure the bounce report is in CSV format and includes the email address and the message returned from the recipient’s mail server. For example:
Send an email to email@example.com with "Bounce report" in the subject line, and be sure to include your username.
The Connect service team will review and process your report, then send you email telling you how many points you received.