Help me welcome Marilyn Lin, our newest Sr. Product Manager,
to Jigsaw. Marilyn comes to us with product and user experience, and a
great deal of passion for diving customer success through your user experience.
As a User Researcher at Jigsaw it's my job to know our users better than anyone else. I need to know who our users are, what they do, and how Jigsaw fits into the picture. Read this blog article to find out how user research works, why we do it and how you can get involved. If you want to shape the future of Jigsaw, make sure your voice is heard!
Based on feedback from the community, last month we made some updates to the Jigsaw user model. Our point and penalty system worked in most cases, but there were situations where it led to somewhat unfair penalties.
Craig adds the following contact to Jigsaw on May 15th, 2010:
A week after Craig got Kevin’s business card and added him to Jigsaw, Kevin was promoted to Senior Project Manager. In the meantime, another member, Jessica, met Kevin and was given his new business card, which she, as a good Jigsaw member, used to update Kevin’s record in Jigsaw on May 20th, 2010.
So now Kevin’s record looks like this:
In Jigsaw’s old model, Craig was held responsible for ALL information on Kevin’s record for 30 days. Any changes (good or bogus) during the 30-day “penalty window” resulted in double penalty (-10 points).
In the updated model, Craig will not be subjected to a penalty. He did all that he could to provide accurate information. It was completely out of his control that Kevin was promoted within a few days of his information being added to Jigsaw. Of course, Craig will lose royalty ownership to Jessica because she improved the contact information, but Craig keeps his 5 points earned for adding the contact--with no penalty.
What do you think of this change? Let us know—we are listening.
Have your own ideas for how to improve Jigsaw? Let us know.