12-05-2017 10:53 AM
I had submitted 323 contacts on 4-Dec-17 out of which 70 were added and 1 was updated. but still my point are not increased as per 5 point per contact.
Please look into this ASAP
Solved! Go to Solution.
12-05-2017 11:12 AM
@SillyLimbo54 Thank you for reaching out to the corner to help you with this.
As you are some what still new to the platform, the reason your points are not there could be a number of different things.
* the information added to the system were duplicates or incorrect information
* It may still need to be qualified out to make sure that it meets the specs for a vaild contact added
* they may have been contacts that were added that already opted out of being on the site previously.
I would suggest if these answers do not meet this situation that you reach out to support by filling out a ticket here ;
this will allow someone to look in to your account directly.
hope this helps a little bit! Happy Prospecting
12-05-2017 12:13 PM
@SillyLimbo54, there are several reasons you may not get credit for contacts submitted in a bulk upload. Too many of the below will result in outright rejection or a manual review by the Data Stewards.
If you search for those contacts individually, you tried to add unsuccessfully you will likely see that they were added to the database at an earlier date by another user. Likewise, if you do not find them in a search you can try adding them manually and if they opted out, you will not be able to do so. I have found that if I have a 'good' list 20-30% of the contacts get accepted. The larger the list, the more likely it is going to be rejected for a combination of the above. More often than not, when I have a list rejected, I break it down into smaller lists. Often that does the trick.
SEE RELATED THREAD - http://community.data.com/t5/Ask-the-Experts/uploaded-leads/td-p/316848