08-10-2017 10:22 AM
I am trying to add a company and contacts. I enter the street address as it appears on the company business card. But when I click on add company, I get the above error message.
A google maps search of the address show the company location and the street name as it is on the business card.
Am I doing something wrong?
Solved! Go to Solution.
08-10-2017 10:34 AM
When adding New contacts make sure they are in available countries some countries do not allowed shared data. IF this is a company say in America Make sure that the address is the USPS address as that is how the system works it will not add otherwise
08-10-2017 10:46 AM
Apparently, that is the answer. When I enter the company using their PO Box address, it is accepted.
Maybe this might help someone else who runs into the same problem in the future.
08-10-2017 10:47 AM
I would send a message to support , to see if they can manually add it as the correct address. IT may be that this is the USPS address that they have listed.
08-10-2017 11:02 AM
@PincheChino, addresses in Canada must conform with the formatting of the Canadian Postal database just as US contacts must conform with formatting fo the US Postal Service. If you try searching the street address via the postal database below, it should give you the correct formatting that will be accepted.