08-14-2017 05:16 AM
What's the proper way to correct a record when an individual responds, "I'm with the company but I am in Indonesian branch"
I indicated telephone number is incorrect, which might not be 100% correct because the number is correct to get to the company.
Is there someplace to indicate just wrong location?
Solved! Go to Solution.
08-14-2017 06:26 AM
You're a long-time user so I'm sure you are aware of the privacy laws regarding why some countries are supported in Connect and others are not. Indonesia is one of those countries that is not supported, therefore, this specific contact should not be viewable in Connect.
With that said, your action of "Incorrect phone number" is accurate. However, the phone number is defaulted to the main line and the contact is still viewable b/c the email is correct. You can't mark the email as incorrect, b/c the Connect bot (Pinger) will reactivate the email since it is a valid email address.
The only recourse is to mark the contact as no longer with the company. That will deactivate the contact.
08-14-2017 11:44 AM
Appreciate the answer but I'm not sure it resolves the issue the correct way.
It's true, the phone number isn't accurate for the individual, even if it's the corporate phone #.
Understand that onlly a few other countries are listed.
Totally agree about the email because it does work. Understands the bot.
Can't put them as 'no longer at company' because that isn't accurate.
I just wish there would be a place to make a comment.
08-14-2017 12:04 PM
I agree that marking the contact record as "No longer with..." is inaccurate. However, doing so for a contact record that is in a non-supported country is the only way (currently) to deactivate the contact. This method was approved by Connect Data Stewards as an acceptable practice.
There have been numerous suggestions in the MIX (Member Idea Exchange) dating back to 2011 to fix this issue with an option for deactivating a contact based on their location in an unsupported country.
08-14-2017 12:11 PM
@Kopfhunter, when i see a contact in an unsupported country I deactivate it. Then I email support stating that the contact is in an unsupported country, usually providing a linked-in link as proof. The Data Data Stewards then remove the contact from the database so that it cannot be re-added or reactivated (same as if they opted out).
Contacts in connect can only be from one of the following countries -- United States, United Kingdom, Ireland, Australia, Brazil, New Zealand, Singapore, Canada, India and South Africa.
Similarly not all email domains are approved. Approved domains include. .aero, .au, .biz, .ca, .com, .coop, .edu, .gb, .gov, .ie, .in, .info, .int, .je, .mil, .museum, .net, .nz, .org, .pro, .sg, .tv, .uk, .us, .za and .br It is not possible to add emails addresses from any other domain.
08-24-2017 04:15 PM - edited 08-24-2017 04:22 PM
@Kopfhunter, I take the extra step because of the perks Connect gives to users who go the extra mile... In a nutshell, deactivate a contact in an unsupported country gets you +5 points. Not too much to ask. All data in Connect is added/updated by users not Connect so the database is only as good as the users make it...