05-17-2017 06:03 AM
I was on a sales call a couple weeks ago where the KDM asked me to replicate a model put in place by another vendor a number of years ago. I reviewed the layout, and advised that the technology in use had been recalled a number of years ago for serious safety reasons, is missing several key components and is being handled by improperly trained staff. I recommended that we replace the equipment right away and he allow us to take over the areas of service delivery that his people are not equipped (or qualified) to handle. He said no and insisted that we replace the equipment only, and he doesn't care about whether his people are properly certified to provide this service. After going back and forth a few times, I finally withdrew from consideration, explaining that it would be irresponsible of us to deliberately provide a service that we know is unsafe, missing key operational components and being handled by people that don't have the proper industry certifications.
After walking away, I'm wondering if I should be a good samaritan and report him to someone (like the CPSC?)
05-18-2017 05:31 AM
If you don't think you will be impacted in a negative way, i.e. blackballed from the industry I say go for it as long as it's not too time consuming.
05-18-2017 10:14 AM
No need, it could easily have a bad outcome for you later.
Their customers will figure the company is cutting corners, and will punish them accordingly. Market forces kill all weak companies in time.
When I worked in a major banking city, one of my competitors (staffing) would source employees for clients from other clients, then double dip on the fees by back filling the stolen employee. Everyone knew what was going on, but until we opened shop, the market did not have an alternative to the unethical staffing company. In time, they had to change their company name and branding b/c their reputation grew to be so bad. Not long after, they left the local market entirely because they weren't a trusted vendor, and could not maintain profitability.