09-21-2016 07:55 AM
Never. If you are caught once the customer will never trust you again. I had an issue last week where a customer thought I deliberately omitted something that fell through the cracks with one of their employees... I took it very personally and worked very hard to make it clear that there was simply a misunderstanding.
09-21-2016 09:58 AM
I work for an employer where for them it's any thing from the stretch of the truth, an incomplete truth to an outright lie. I'm so ashamed working for them. They direct me to lie but I refuse and try to put a positive spin on it. Even then I don't like this. I am going to set up my own practice in a couple of weeks instead. I believe in being truthful with my clients. I can't afford to have my reputation stained any longer by my current employer.
11-01-2016 11:02 AM
Gatekeepers...............hate them ALL! With technology you don't see them to often but the ones I do get these days, are, to quote our potential President, " Nasty"....Like, im sorry I ruined your day....my god.
11-02-2016 09:44 AM
NEVER. I learned early when I was a wee recruiter, benefitting from the misfortune of my competitors, not to do that.
Always be forthright, don't lie, don't use unethical techniques, and never deningrate a competitor.
When I opened an office for an international staffing employer in a certain financical city, one competitor was the worst. Using client phone lists, they would recruit their clients' employees for other clients, AND backfilled those roles. Talk about double dipping.
When you have a competitor like that, stay on the high road. I got a of meetings that resulted in repeat business just by leaving a simple voice mail that included, "we won't ever mislead you, or recruit your employees for our other clients."
11-02-2016 09:53 AM
Absolutely. About a month and a half ago, I had a new customer tell me that a competitor had challenged that we should not have been awarded their business. They claimed that we were not qualified to complete the project. Rather than getting in a fight, I invited the customer to our offices and spent the afternoon touring our facility, and I reminded him why he chose us in the first place. I haven't heard a word about the other company since, and implementation began a few weeks ago. They've even acted as a reference for us since then.